Terms Of Service

1. Acceptance of Terms

By accessing or purchasing from our site, you agree to be bound by these Terms and all applicable laws. If you do not agree, please do not use our website.

2. Eligibility

You must be at least 18 years old or have parental consent to make purchases.

3. Products and Availability

All products are handmade and personalized. We reserve the right to modify or discontinue items at any time.

4. Pricing and Payment

All prices are listed in CAD unless stated otherwise. We accept major credit cards, PayPal, and other payment methods shown at checkout.

5. Refund Policy

Our Refund & Return Policy can be found here.
Please review it carefully before purchasing personalized items.

6. Shipping Policy

Our Shipping & Delivery Policy is available here.
Production times and estimated delivery windows are outlined on each product page.

7. Order Processing and Cancellations

Orders begin production shortly after placement. Cancellation requests must be made within 24 hours.

8. Personalized and Handmade Items

Because our products are custom made, slight variations in color, size, or design may occur. These are not considered defects.

9. Intellectual Property

All images, designs, and descriptions are the property of TilloPets Inc. You may not copy or reproduce any content without permission.

10. Privacy Policy

Please refer to our Privacy Policy to understand how we collect and use personal information.

11. Limitation of Liability

To the maximum extent permitted by law, TilloPets shall not be liable for any indirect or consequential damages.

12. Indemnification

You agree to indemnify and hold harmless TilloPets Inc. from any claims arising from your misuse of our website.

13. Governing Law

These Terms shall be governed by the laws of the Province of British Columbia, Canada.

14. Changes to Terms

We may update these Terms at any time. The latest version will always appear on this page.

15. Contact Information

For questions about these Terms, please contact us at:
TilloPets / LC Marine
2305 – 6220 McKay Ave, Burnaby, BC V5H 4M8, Canada
Business Registration Number: FM1012490
GST/HST Number: 72811 6344 RT0001
Email: info@tillopets.com
Phone: +1 (604) 900-7788