Frequently Asked Questions
1. Are your urns and keepsakes customizable?
Yes! Many of our products can be personalized with your pet’s name, dates, or even a custom engraving. You’ll see available customization options on each product page.
2. What are your urns made of?
Our urns are handcrafted from high-quality ceramic, designed to be both beautiful and durable. Each piece is shaped and painted by skilled artisans with attention to detail and care.
3. How long does it take to receive my order?
Because each piece is made to order, production usually takes 5–10 business days. Shipping time depends on your location and will be calculated at checkout. You’ll receive a tracking number once your item ships.
4. Do you accept returns or exchanges?
Due to the personalized nature of our products, we don’t accept returns. However, if your order arrives damaged or incorrect, we will gladly replace it. Just contact us at info@tillopets.com within 7 days of delivery.
5. Can I place a bulk or memorial gift order?
Yes, we offer support for memorial events, veterinary clinics, and bulk gift requests. Please email us directly to discuss custom or large orders.